Top 10 Skills in Business Writing for the Modern Workplace – Singapore

If you’re new here, you may want to subscribe to my RSS feed. Thanks for visiting!Bad writing is actually damaging. According to the Harvard Business Review, bad writing can destroy a company’s productivity.[i] In a survey of 547 business people, 81% of them said that poorly written material wastes a lot of their time” and …

Top 10 Skills in Business Writing for the Modern Workplace – Singapore Read More »

Top 10 Skills for Mastering Body Language – Singapore

How important is body language? Dr. Albert Mehrabian in 1967 conducted two studies in which he concluded that in communication “words account for 7%, tone of voice accounts for 38%, and body language accounts for 55% of the liking.”[i] The study changed our usual perception that words are most important in communication.   The New …

Top 10 Skills for Mastering Body Language – Singapore Read More »

Top 10 Skills for Developing Business Etiquette – Singapore

The best employees take business etiquette seriously because they understand how important it is for HR managers and companies. William Kane, Senior Vice President & General Manager of the Human Resources Group of Sumitomo Corporation of Americas, a company whose global headquarters are in Japan, said, “If the interview candidates I put in front of …

Top 10 Skills for Developing Business Etiquette – Singapore Read More »

Top 10 Skills for Outstanding Customer Service – Singapore

According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the …

Top 10 Skills for Outstanding Customer Service – Singapore Read More »