Top 10 Skills for Building Emotional Intelligence – Singapore

Emotional Intelligence can be the cause of success or failure in your job. TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance responsible for 58% of job performance.[i]


They also found that 90% of top performers have high EQ and that they earn more – $29,000 more per year on an average – than people with a low degree of emotional intelligence.[i] The claim of Daniel Goleman that EQ is even more important than cognitive intelligence is now backed by research.[ii] Here are the top 10 skills for building emotional intelligence.



Practice Emotional Intelligence

Be aware of your changing emotions and spot the emotional mood and maturity of others


Be Assertive

Know when and how to be assertive without being rude or bossy


Use Correct Body Language

Reveal positivity and openness through your body language


Listen Actively

Listen with the focus to understand better


Deliver Criticism Constructively

Use the feedback sandwich to criticise with care. Tailor your feedback according to personality type


Influence & Persuade

Know how to influence others by understanding their perspective and changing it


Inter-Cultural Communication

Understand other cultures and gain cultural self-awareness


Handle Difficult People

Use behavioral understanding, altering of perspective and coping techniques to handle difficult people and situations


Be a Leader

Manage your and others’ emotions and behaviour to be the leader


Become Resilient

Stay on top of life’s changes and challenges







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