Be Assertive, Not Aggressive – Singapore

There is a big difference between being assertive and being aggressive, and you should not be confused of their distinction. It’s really difficult to be assertive when you don’t know the first thing about it. You’ll only start second-guessing yourself regarding other people’s sensitivity. You may start asking yourself questions about things you should say

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Why All Leaders Need to Work on Their Assertiveness – Singapore

If there is one trait that every leader should work on, it is their assertiveness because being assertive has the power to amplify other leadership assets. Being assertive is often misunderstood, especially when the person trying to be assertive is arrogant or too pushy. Of course, there is a process on how to be assertive

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Assertiveness Reduces Stress Through Effective Communication – Singapore

Learning to be assertive can help you control stress and anger, and also encourages better overall communication. Assertiveness is a skill coveted by most corporate employees because it allows you to speak your mind while staying within the boundary of other people’s rights and beliefs. Assertiveness also helps you gain the respect of others while

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Tips for Excellent Customer Service – Singapore

Customer service is an integral part of any business, and can make or break it. Customer service is a very important part of any business and yet it is usually forgotten or not given enough attention. Oftentimes, businesses lose customers not because of inferior products but because of incompetent customer service. This is a fact

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