As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome […]
Top 10 Professional Telephone Skills – Singapore Read More »
Answering the telephone in a professional manner is important in order to make a good impression for your company. Often times, we answer the telephone without any concern on how we answer, how we sound or how we treat the person on the other line. If you are determined to make a good impression on
Answering the Telephone Professionally – Singapore Read More »
When we are faced with an angry person, we do not know how to handle the situation. Some of us either react to an angry person or try to escape. To understand and avoid the fight or flight reaction, training in handling angry clients is necessary. As a client communicator often faces irate clients, it
Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone Read More »
It is important to adopt a professional and helpful tone when communicating with clients over the phone. There are certain qualities in your voice that you will need to learn to gain that professional touch. They are: Alertness. Your telephone voice should have spark and energy. Give the customer the impression that you are wide-awake,
Five Qualities of a Good Business Telephone Voice Read More »