According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the […]
Top 10 Skills for Outstanding Customer Service – Singapore Read More »
Having excellent customer service is a skill that can help everyone regardless of the type of contact that they may have with a customer, whether it is via phone, online or face-to-face. Nothing can be better for business than a happy and satisfied customer. When we have excellent customer service, our customers are more likely
Tips for Excellent Customer Service – Singapore Read More »
Successful businesses do not only rely on their products or services, as their success also highly depends on their customer service. Excellent customer service is the foundation of any successful business. No amount of discounts and promotions can ever make a customer return in the same way that excellent customer service will. If you believe
Tips for Great Customer Service – Singapore Read More »
Customer service is an integral part of any business, and can make or break it. Customer service is a very important part of any business and yet it is usually forgotten or not given enough attention. Oftentimes, businesses lose customers not because of inferior products but because of incompetent customer service. This is a fact
Tips for Excellent Customer Service – Singapore Read More »
It is not your product or your place that brings back customers but the way you treat them. Customer service plays a major role in any industry. It is what keeps your customers coming back for more. It is what makes people talk about your business in a positive light. It is what makes people
Retaining your Customers through Excellent Customer Service – Singapore Read More »
Have you ever gone into a store or restaurant and the customer service was so bad that you promised yourself never to go back? What was it about the customer service experience that was so poor? Was the staff rude or arrogant? Or maybe the service was slow? Or maybe they didn’t have what you
Training in Customer Service: How to be Awesome Read More »