Lean is a systematic approach to process optimisation based on the premise that no matter where the work is done, some amount of waste (non-value add effort) is generated. The goal of Lean is total elimination of waste. It is achieved through: • Identifying the sources • Planning for waste elimination • Using Lean, Process […]
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Process Management enhances the ability to manage the behaviour and performance of processes. It provides a systematic approach about the actual work flow of a process, allowing you to identify weaknesses and achieve improvements in processes. The process indicator help you to manage processes effectively by bringing the focus on the needs of the customer,
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Six Sigma processes can simply be explained thus: processes transform inputs into higher value outputs by blending the inputs together in a prescribed way. Inputs are provided to the process by suppliers. Supplier: A supplier is an entity, person or another process, which provides an input into the process under consideration. Therefore, a supplier can
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Lean Six Sigma is an approach to improving the performance of processes through the practice of the disciplines of Lean and Six Sigma methodologies. What is Lean? Lean involves the application of principles that aim to eliminate waste while improving process productivity. Lean focuses on providing value to the user of the product and
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To better understand Lean Six Sigma methodologies, it is essential to know exactly what the terms used in Lean Six Sigma mean. Below are some commonly used terms: A Supplier is an entity, person or another process that provides an input into the process under consideration. A Customer is any entity, person or another process
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Handling difficult people is a skill that can be learned. We all face difficult people and situations at work or home. Whether it is a customer or a colleague, when emotions are ruling the mind rather than rationale, you need to use certain techniques to keep yourself calm and to handle the other person in
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With social networking and text messages, we have begun to write short and sharp ‘snippet’ style messages. But when creating business documents, it is important to be persuasive, creative and skilled in writing. Whether it is a sales document or an agenda, developing the skills in business writing serves many purposes. Professionally formatted sales documents
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When we are faced with an angry person, we do not know how to handle the situation. Some of us either react to an angry person or try to escape. To understand and avoid the fight or flight reaction, training in handling angry clients is necessary. As a client communicator often faces irate clients, it
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You’ve probably seen the statistics that show that more people are afraid of speaking in public than afraid of dying. Why is this fear so pervasive? Few of us have grown up speaking or presenting in front of others; and since most of us are highly self-critical, we don’t have the confidence required to deliver
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Employees with high emotional intelligence can better manage their emotions, communicate with others more effectively, manage change successfully, identify and resolve problems, and use humour to build rapport in difficult situations. Emotional intelligence (EQ) helps to identify, assess, and control the emotions of oneself, and of others. It allows a person to empathise with others
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