Business Writing Skills: Develop Perfect Business Documents

With social networking and text messages, we have begun to write short and sharp ‘snippet’ style messages. But when creating business documents, it is important to be persuasive, creative and skilled in writing.  Whether it is a sales document or an agenda, developing the skills in business writing serves many purposes. Professionally formatted sales documents […]

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Business Writing Skills: Develop Perfect Business Documents


Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone

When we are faced with an angry person, we do not know how to handle the situation. Some of us either react to an angry person or try to escape. To understand and avoid the fight or flight reaction, training in handling angry clients is necessary. As a client communicator often faces irate clients, it […]

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Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone


Develop Emotional Intelligence for Building Strong Teams

Employees with high emotional intelligence can better manage their  emotions, communicate with others more effectively, manage change successfully, identify and resolve problems, and use humour to build rapport in difficult situations. Emotional intelligence (EQ) helps to identify, assess, and control the emotions of oneself, and of others. It allows a person to empathise with others […]

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Develop Emotional Intelligence for Building Strong Teams