How to Handle Difficult People at the Workplace

Handling difficult people is a skill that can be learned. We all face difficult people and situations at work or home. Whether it is a customer or a colleague, when emotions are ruling the mind rather than rationale, you need to use certain techniques to keep yourself calm and to handle the other person in […]

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How to Handle Difficult People at the Workplace


Business Writing Skills: Develop Perfect Business Documents

With social networking and text messages, we have begun to write short and sharp ‘snippet’ style messages. But when creating business documents, it is important to be persuasive, creative and skilled in writing.  Whether it is a sales document or an agenda, developing the skills in business writing serves many purposes. Professionally formatted sales documents […]

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Business Writing Skills: Develop Perfect Business Documents


Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone

When we are faced with an angry person, we do not know how to handle the situation. Some of us either react to an angry person or try to escape. To understand and avoid the fight or flight reaction, training in handling angry clients is necessary. As a client communicator often faces irate clients, it […]

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Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone