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Top 10 Skills for Developing Business Etiquette – Singapore

The best employees take business etiquette seriously because they understand how important it is for HR managers and companies. William Kane, Senior Vice President & General Manager of the Human Resources Group of Sumitomo Corporation of Americas, a company whose global headquarters are in Japan, said, “If the interview candidates I put in front of […]

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Top 10 Skills for Developing Business Etiquette – Singapore


Top 10 Skills for Outstanding Customer Service – Singapore

According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the […]

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Top 10 Skills for Outstanding Customer Service – Singapore


Top 10 Skills for Building Winning Teams – Singapore

Harvard psychologist Richard Hackman, a preeminent scholar of team effectiveness believes that a team’s design is the most vital factor in building winning teams. “Get the design right, the theory says, and the performance will take care of itself.”[i] To have a good design, you need “clear goals, well-designed tasks that are conducive to teamwork, […]

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Top 10 Skills for Building Winning Teams – Singapore


Top 10 Skills for Building Assertiveness & Self Confidence – Singapore

Low self-confidence impacts both our personal and professional life. In several studies conducted between 2005 and 2007, University of Florida professor Timothy Judge found that people with high core self evaluations or positive self-concepts had increased levels of job satisfaction, better job performance, higher income, higher work motivation, and reduced stress and burnout.[i] That converts […]

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Top 10 Skills for Building Assertiveness & Self Confidence – Singapore