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Top 10 Professional Telephone Skills – Singapore

As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome […]

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Top 10 Professional Telephone Skills – Singapore


Top 10 Power Skills for Mastering Facilitation – Singapore

According to LinkedIn, core competencies required for a facilitator include communication, active listening, developing synergy, and asking questions.[i] Along with that, interpersonal skills and value for diversity are also important qualities in facilitators, the British Council believes.[ii] Using these skills, a facilitator can create an environment where learning is fun and spontaneous for all.   […]

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Top 10 Power Skills for Mastering Facilitation – Singapore


PD Training Signature Series – Minute Taking Training Course

Since its introduction on our training schedule, the one-day Minute-Taking course quickly became one of PD Training’s (PDT) most popular professional development training events.  With the view to create the best learning experience for our clients, we’ve re-developed this course and branded it as part of the PDT “Signature Series”. The bespoke Minute Taking Course will prepare all […]

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PD Training Signature Series – Minute Taking Training Course


Top Five Ways to Build Self-confidence

Confidence in oneself reveals our comfort with who we are. It is natural for us to be intimidated by alien surroundings, dominant people or difficult situations. Therefore, we need to train ourselves to remain calm yet assertive, even in situations that do not allow us to remain comfortable. To develop self-confidence, you will require skill-building […]

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Top Five Ways to Build Self-confidence