Telephone Skills Training


Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone

When we are faced with an angry person, we do not know how to handle the situation. Some of us either react to an angry person or try to escape. To understand and avoid the fight or flight reaction, training in handling angry clients is necessary. As a client communicator often faces irate clients, it […]

Continue reading:
Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone


Five Qualities of a Good Business Telephone Voice

It is important to adopt a professional and helpful tone when communicating with clients over the phone. There are certain qualities in your voice that you will need to learn to gain that professional touch. They are: Alertness. Your telephone voice should have spark and energy. Give the customer the impression that you are wide-awake, […]

Continue reading:
Five Qualities of a Good Business Telephone Voice